As President of Cardstore.com, I want to express my apologies for the difficulties you may have encountered while trying to send one of our free Hope Collection cards over the past two days.
The launch of our Week of Hope campaign was so successful that our Cardstore.com website just couldn’t handle all the visitors we had. Our engineering team has been working furiously to correct the problem and have already brought additional servers online to help manage the traffic. By this evening, we think everything should be back to normal.
I know how frustrating it must have been not to be able to send your card and I’m very sorry for the problems we had. If you haven’t ordered your free card yet, you still have plenty of time. And with back-to-school and a holiday weekend coming up, we wanted to give everyone some extra time, so we’re extending the Week of Hope campaign and Hope Giveaway an additional day. So you now have until Tuesday, September 8th to send your message of hope.
Thank you for your patience and a big thanks to everyone for spreading the message of Hope!
Marty Reed,
President, Cardstore.com